Delivery

At Aussie Aura, we are committed to providing a seamless and reliable delivery experience for all our customers. Below, you'll find everything you need to know about our delivery process, including shipping times, costs, and important policies.

Delivery Locations

We deliver to all regions within Australia, including urban, rural, and remote areas. However, in rare cases, there may be locations that our partnered courier services are unable to reach.

If your delivery address falls within an unserviceable or restricted area:

  • We will notify you as soon as possible after identifying the issue.
  • Orders destined for unserviceable areas may be canceled, and a full refund will be issued promptly.
  • Please note that Aussie Aura cannot be held responsible for delivery failures due to areas outside our courier partners' service zones or incomplete/incorrect addresses.

If you are unsure whether your location is serviceable, please contact us at info@aussieaura.com before placing your order.

Delivery Timeframes

  • Order Processing Time: Orders are typically processed within 1-3 business days.
  • Standard Delivery: Once dispatched, orders are delivered within 7 to 20 business days, depending on your location.
  • Remote Areas: Deliveries to rural or remote areas may take slightly longer.

We strive to meet these timeframes; however, delays may occur during peak seasons or due to unforeseen circumstances such as weather disruptions or carrier issues.

Shipping Costs

  • Shipping costs are calculated based on your location and the size of your order. The final shipping fee will be displayed at checkout before you complete your purchase.
  • We occasionally offer free shipping for orders over a specific amount. Be sure to check our homepage or promotional banners for details on current offers.

Order Tracking

Once your order is dispatched, you’ll receive a confirmation email with a tracking number and instructions to track your package. Use this information to monitor your delivery’s progress via the courier’s website.

If you experience issues with tracking, please contact us at info@aussieaura.com.

Failed Deliveries

If you’re not available when your package is delivered, the courier will leave a card with instructions for redelivery or collection from the nearest depot or parcel locker.

Please ensure your shipping address is accurate and complete when placing your order to avoid delivery issues. Aussie Aura cannot be held responsible for failed deliveries due to incorrect addresses.

Damaged or Missing Items

If your package arrives damaged or with missing items:

  1. Take clear photos of the damage.
  2. Contact us immediately at info@aussieaura.com with your order number and details of the issue.
  3. We will work with you to resolve the matter, either by sending a replacement or providing a refund.

Changes to Delivery Address

If you need to update your delivery address, please contact us as soon as possible at info@aussieaura.com. If your order hasn’t been processed yet, we will do our best to make the necessary changes.

Thank you for choosing Aussie Aura. If you have further questions about delivery, feel free to contact us at info@aussieaura.com. We’re here to ensure your shopping experience is smooth and enjoyable!