FAQs
Welcome to the Aussie Aura FAQs page! Here you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you have a question that’s not listed here, feel free to reach out to us at info@aussieaura.com.
Orders and Shipping
Q: Where do you ship to?
A: We currently ship to all locations within Australia. For international shipping, please contact us at info@aussieaura.com to confirm availability and additional charges.
Q: How long does delivery take?
A: Orders are typically delivered within 7 to 20 business days after dispatch. Delivery times may vary depending on your location and shipping carrier.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment through the courier’s website.
Q: What are your shipping charges?
A: Shipping costs are calculated based on your location and order size. We offer free shipping on orders over a certain amount, which will be highlighted during checkout or in promotional campaigns.
Payments and Security
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and trusted payment gateways to ensure your payment details are safe and secure.
Q: Do you offer discounts or promotions?
A: Yes! We frequently offer discounts and special promotions. Subscribe to our newsletter to stay updated on the latest deals.
Customer Support
Q: How can I contact you?
A: You can email us at info@aussieaura.com. Our support team is available Monday to Friday, and we aim to respond within 24-48 hours.
Q: Do you have a physical store?
A: Currently, we operate as an online-only boutique to serve you more efficiently.
Q: Can I cancel or modify my order?
A: If your order hasn’t been processed for shipment, you may be able to cancel or make changes. Contact us as soon as possible for assistance.
Still Have Questions?
If your question wasn’t answered here, don’t hesitate to get in touch with us at info@aussieaura.com. We’re here to help!