Terms of Service

Welcome to Aussie Aura! By accessing or using our website (www.aussieaura.com), you agree to comply with and be bound by the following Terms of Service. These terms outline the rules and regulations for the use of our website and services. If you do not agree with these terms, please refrain from using our website.

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1. General Information

1.1 Company Information
Aussie Aura is an Australian-based company dedicated to providing quality products and exceptional customer service.

1.2 Legal Jurisdiction
These terms are governed by and construed in accordance with the laws of Australia, specifically the Australian Consumer Law (ACL). Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Australia.

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2. Use of the Website

2.1 Eligibility
By using our website, you confirm that you are at least 18 years of age or have the consent of a parent or guardian to use our services.

2.2 Prohibited Activities
You agree not to:

• Use the website for unlawful purposes.
• Disrupt the functionality or security of the website.
• Copy, distribute, or modify any content from our website without prior written consent.

2.3 Intellectual Property
All content on our website, including text, graphics, logos, and images, is the intellectual property of Aussie Aura. Unauthorized use of any content is prohibited.

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3. Products and Services

3.1 Product Descriptions
We strive to provide accurate descriptions of all products. However, we do not guarantee that all product descriptions, pricing, or availability information is error-free.

3.2 Pricing and Taxes
All prices are displayed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise. Additional charges, such as shipping fees, will be calculated during checkout.

3.3 Product Availability
We reserve the right to modify or discontinue any product at any time without prior notice.

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4. Orders and Payments

4.1 Order Confirmation
Once you place an order, you will receive a confirmation email. This email confirms that we have received your order but does not guarantee acceptance.

4.2 Payment Methods
We accept major credit cards, PayPal, and other secure payment methods. Payment must be completed before orders are processed.

4.3 Order Cancellations
Orders can only be canceled before they are processed. Contact us at info@aussieaura.com immediately if you wish to cancel your order.

4.4 Refusal of Service
We reserve the right to refuse service, cancel orders, or limit quantities purchased for any reason, including suspected fraud or breach of these terms.

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5. Shipping and Delivery

5.1 Delivery Locations
We deliver to all locations within Australia. For more information, please review our Delivery Information page.

5.2 Delivery Times
We aim to deliver within the specified timeframes; however, delays may occur due to factors outside our control.

5.3 Unserviceable Areas
If your location is in an unserviceable area, we may cancel your order and issue a full refund.

5.4 Responsibility
Once the order is delivered to the provided address, Aussie Aura is no longer responsible for lost or stolen packages.

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6. Returns and Refunds

6.1 Eligibility
Returns and refunds are subject to our Refund Policy, which complies with the Australian Consumer Law.

6.2 Australian Consumer Law Rights
Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund for major faults or defects in goods. This does not include minor defects that can be fixed in a reasonable timeframe.

6.3 Return Process
For more details on returns, please refer to our Refund Policy page.

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7. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and store your information.

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8. Limitation of Liability

8.1 General Disclaimer
Aussie Aura is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8.2 Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, or interruptions in communication networks.

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9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

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10. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:
Email: info@aussieaura.com
Website: www.aussieaura.com

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for choosing Aussie Aura!