Refund Policy

At Aussie Aura, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand how we handle returns, refunds, and exchanges.

Eligibility for Refunds

To be eligible for a refund:

  • The item must be unused, undamaged, and in its original packaging.
  • The return must be initiated within 30 days of receiving the item.
  • Certain items, such as hygiene-sensitive products or personalized items, are non-refundable unless they arrive damaged or defective.

If your item does not meet these criteria, we reserve the right to deny your refund request.

Refund Process

  1. Initiate a Return: Contact us at info@aussieaura.com with your order number, the reason for the return, and any relevant photos if the item is damaged or defective.
  2. Receive Return Instructions: Once your return is approved, we’ll provide you with detailed return instructions and the return shipping address.
  3. Ship the Item: Return the item to the specified address within the timeframe provided. Please note that return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was sent.
  4. Refund Confirmation: Once we receive and inspect the item, we will notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days back to your original payment method.

Non-Refundable Items

The following items are not eligible for refunds unless they are damaged or defective upon arrival:

  • Used or opened hygiene-sensitive products.
  • Personalized or custom-made items.
  • Items marked as "Final Sale" during purchase.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of receiving the item. Provide clear photos and a description of the issue. We will either:

  • Send a replacement at no additional cost to you.
  • Issue a full refund if a replacement is not available.

Late or Missing Refunds

If you haven’t received your refund after the processing time:

  1. Check with your bank or credit card provider as processing times may vary.
  2. Contact us at info@aussieaura.com if the issue persists.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or an error was made in the order.
  • We recommend using a trackable shipping method for your return to ensure it reaches us safely.

Contact Us

If you have any questions about our refund policy or need assistance with a return, don’t hesitate to reach out to us at info@aussieaura.com.

Thank you for shopping with Aussie Aura! We value your trust and are committed to ensuring you have the best experience possible.